Frequently Asked Questions
1. How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.
2. What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD). Please note an additional ₹39 handling charge applies to all COD orders.
3. How long does shipping take?
Since every item is custom-printed on demand, we need 2–3 business days to print, quality-check, and pack your order, followed by 2–5 business days for delivery. Estimated total time from order to delivery is 4–8 business days.
4. Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking number via email and/or WhatsApp to monitor your delivery in real time.
5. Can I cancel or modify my order?
Orders can be cancelled or modified only within 4 hours of placing the order, and only if production has not yet started. Please contact us immediately at care@navyah.co.in or WhatsApp +91 8777376057 if you need to cancel.
6. What is your return/refund policy?
Since all our products are custom-printed on demand, we do not accept returns for change of mind or wrong size selected. We do accept replacement or refund requests within 7 days of delivery if your item is defective, misprinted, damaged in transit, or if you received the wrong item. An unboxing video is mandatory for all claims. Please see our full Refund Policy for details.
7. Do you offer free shipping?
Yes! Enjoy free shipping on all orders above ₹599. Orders below ₹599 have a flat shipping charge of ₹79.
8. Do you ship internationally?
We currently do not ship to international destinations — Navyah delivers only within India.
9. How do I contact customer support?
You can reach us via our Contact page, email us at care@navyah.co.in, or WhatsApp us at +91 8777376057. We typically respond within 24 hours on business days.